CHAINGUARD ADVISORY SERVICES- (2 hrs/wk)

Summary of Chainguard Advisory Services

Last Update: August 14, 2026

This Chainguard Advisory Services brief (the “Chainguard Advisory Brief”) describes the advisory service offering (“Chainguard Advisory Services”) made available by Chainguard, Inc. (“Chainguard”) for purchase by customers pursuant to an Order entered into by and between Chainguard and the customer identified on such Order (“Customer”), governed by the separate and binding agreement in effect between the parties for the provision of Chainguard’s product offerings and services to Customer, or if no such agreement is in effect, Chainguard’s online Master Services and License Agreement (as applicable, the “Agreement”). Capitalized terms used, but not defined in this Chainguard Advisory Brief have the meanings ascribed in the Agreement. 

For and until expiration of the Services Term (as defined below), the services identified as Chainguard Advisory Services on Customer’s Order include the activities set forth below, and (ii) all such activities and services expire and will be null and void upon expiration of the Services Term (as defined below).

Chainguard Advisory Service Objective and Overview

Chainguard’s solutions architect will assist Customer with expert technical guidance in the design, migration, and optimization of Chainguard’s Products and offerings known as Chainguard Containers and Chainguard Libraries, as  applicable under Customer’s Order (“Purchased Offerings”) and serve as a trusted advisor and collaborator in helping Customer drive the successful adoption of Purchased Offerings within its ecosystem.

1. Scope of Services

Over the course of eight (8) weeks, Chainguard’s solution architect will perform the activities detailed below to assist Customer with its adoption of Purchased Offerings.

2. Chainguard Advisory Service Timeline

The Chainguard Advisory Services will be delivered during a mutually-agreed eight (8) week consecutive period (the “CAS Timeline”) that must be completed within the first eight (8) months of the applicable Order’s subscription period (“Services Term”). 

The Chainguard Advisory Services include up to two (2) dedicated hours per week, representing  the approximate weekly-average amount time that Chainguard’s solutions architect will spend performing the Chainguard Advisory Services (“Targeted Hours”), including both direct and indirect Customer work. For instance, if Customer asks questions that require Chainguard to conduct research before responding, the research time will count towards the Targeted Hours allocation. Notwithstanding anything to the contrary herein, Targeted Hours (i) may be applied over varying timeframes during the CAS Timeline as the parties may jointly agree, (ii) are expressly intended as a guideline, as opposed to a contractual promise, term or commitment and (iii) do not apply to subsequent weeks of the CAS Timeline on an accumulated or consolidated basis. 

Without limiting the foregoing, Chainguard will reasonably work with Customer in the event: (i) Customer needs more time than the Targeted Hours one week, and less the next, or (ii) Customer gives Chainguard prior written notice of its need to temporarily pause the CAS Timeline during the Services Term.

Additional Terms 

1. Out-Of-Scope

Customer acknowledges and agrees that the scope of activities included in the Chainguard Advisory Services is explicitly limited to this Chainguard Advisory Brief, and that any other configurations, ongoing support, or consulting services, are outside the scope of the Chainguard Advisory Services.  For the avoidance of doubt, the Chainguard Advisory Services shall not include, involve or require any work to be performed by Chainguard staff on Customer’s virtual or physical environment. 

2. Project Team

No later than five (5) business days following the Order Effective Date (as defined in the applicable Order), Chainguard will staff team members having the skills and experience needed in furtherance of activities comprising the Chainguard Advisory Services. The resources assigned shall be experienced in deploying such activities, but for clarity are not dedicated full-time to Customer, and Chainguard reserves the right to replace, remove or add resources as it deems reasonably necessary. Should this occur, Chainguard will work to minimize any potential inconvenience to Customer.

3. Customer Responsibilities & Assumptions

Successful deployment of the Chainguard Advisory Services are contingent on certain Customer responsibilities and assumptions set forth below. Notwithstanding anything to the contrary, Customer acknowledges and agrees that:

• Any materials shared by Chainguard that Chainguard makes available to similarly situated customers (by way of example only, training materials, Help Center articles, etc.) are for illustrative purposes only, and Customer is solely responsible for the use, performance, maintenance, and risks associated with such materials.

• All activities detailed in this Chainguard Advisory Brief are provided remotely via videoconferencing or via Chainguard’s customer support portal and in English.

• Customer understands that Chainguard’s ability to perform the activities described in the Chainguard Advisory Brief depends upon Customer’s timely cooperation and collaborative participation with Chainguard.

• Customer will ensure that the appropriate resources (including, without limitation, the necessary business stakeholders, subject matter experts, and/or IT personnel for functional requirements gathering and implementation) attend and participate in all meetings, working sessions, training, and testing.

• Customer is responsible for any organizational change management activities needed to support deployment of the activities comprising the Chainguard Advisory Services.

• Customer is responsible for the performance of its employees and agents, including any contribution they make to the Chainguard Advisory Services activities, and for the accuracy and completeness of all data, information, and materials provided by any of the foregoing to Chainguard.

• The activities performed by Chainguard in furtherance of the Chainguard Advisory Service may include advice and recommendations from Chainguard, but Customer understands that all decisions in connection with the implementation of such advice and recommendations will be the responsibility of, and made solely by, Customer.

• A delay impacting the Chainguard Advisory Services caused by any third-party vendor providing services or products to Customer will be considered Customer’s responsibility.

• Customer will obtain, at its own cost and expense, all third-party software, licenses, warranties, required hardware, and maintenance.

• Customer is responsible for overall project management, template rationalization, business process design, testing, end user training, change management, and any integration build not explicitly listed or defined in this Chainguard Advisory Brief.

• Customer shall not provide Chainguard any personal data (or similarly regulated data) as part of the Chainguard Advisory Services provided under this Chainguard Advisory Brief  other than the personal data that Chainguard collects in the ordinary course of business, as further detailed in its Privacy Notice (e.g., business contact information of Customer’s employees, users, etc.).

4. Chainguard Advisory Services Fee

The fee for the Chainguard Advisory Services shall be as set forth in the Order. 

5. Order of Precedence

In the event of any conflict between the terms of this Chainguard Advisory Brief, the Agreement, and the applicable Order, the following order of precedence shall govern: (i) first, this Chainguard Advisory Brief (only with respect to the subject matter hereof); (ii) second, the Agreement; and (iii) third, the applicable Order (unless clearly specified as intended to modify the Agreement). Chainguard reserves the right to update this Chainguard Advisory Brief from time to time, but only to the extent that the update does not materially and adversely diminish the Customer’s rights as provided as of the date of the applicable Order.