CHAINGUARD JUMPSTART- (2 hrs/wk)

Summary of Chainguard Jumpstart

Last Update: August 14, 2026

This Chainguard Jumpstart brief (the “Jumpstart Brief”) describes certain initial onboarding services (“Chainguard Jumpstart”) made available by Chainguard, Inc. (“Chainguard”) for purchase by customers pursuant to an Order entered into by and between Chainguard and the customer identified on such Order (“Customer”), governed by the separate and binding agreement in effect between the parties for the provision of Chainguard’s products and services to Customer, or if no such agreement is in effect, Chainguard’s online Master Services and License Agreement (as applicable, the “Agreement”). Capitalized terms used, but not defined in this Jumpstart Brief have the meanings ascribed in the Agreement. 

For and until expiration of the Jumpstart Term (as defined below), the services identified as Chainguard Jumpstart or Jumpstart on Customer’s Order include the activities set forth below.

Chainguard Jumpstart Objective and Overview

Chainguard Jumpstart is a structured engagement designed to accelerate customer-adoption of Chainguard’s Products and offerings known as Chainguard Containers and/or Chainguard Libraries, as  applicable under Customer’s Order (“Purchased Offerings”). Through a combination of guided workshops, technical deep-dives, and ongoing office hours, Chainguard’s solutions architect team will advise and support Customer in connection with its initial adoption of Purchased Offerings within its ecosystem. 

1. Scope of Services

Containers Jumpstart Scope

If Chainguard Containers were purchased as part of the Purchased Offerings, Chainguard will perform the foundational activities, office hours, and engagement activities set forth in this Jumpstart Brief during the Jumpstart Timeline (as defined below) to advise and support Customer in its adoption of such Chainguard Containers (“Containers Jumpstart Scope”). In the event Customer seeks assistance or requests Chainguard Jumpstart to include services for Chainguard Containers extraneous to the Containers Jumpstart Scope, Customer will be required to purchase additional services under a new Order in furtherance thereof, subject to Chainguard’s current offerings and as may be set forth in such Order. 

Phase 1: Engagement Foundation 

During the first phase of the engagement of Chainguard Jumpstart for Chainguard Containers, a Chainguard solutions architect will conduct the following foundational activities to establish the engagement framework, assess the Customer’s environment, and produce a tailored Container Migration roadmap (“Container Migration Roadmap”) that will guide the remainder of the Containers Jumpstart Scope.

Phase 2: Dedicated Professional Services Advisory 

Following the completion of engagement foundational activities, Chainguard’s Solutions Architect will provide the Customer with additional advisory support. Advisory support provides flexible access to Chainguard’s Solutions Architect for migration support, technical enablement, and strategic guidance tailored to the customer’s evolving needs. During this phase, the Solutions Architect and Customer team will work through the priorities identified in the Container Migration Roadmap, addressing specific challenges or workstreams, reviewing results, and capturing repeatable migration patterns into the roadmap.

Advisory support can be used for the following types of example activities:

• Additional Migration Support

  • Troubleshooting Chainguard Container migration issues 

  • Reviewing Dockerfiles, Helm charts, or deployment manifests for Chainguard best practices

  • Assisting with Custom Assembly requests

• Additional Enablement

  • FIPS Overview

  • Global image modifications

  • Private APK repo

• Customer-Specific Scenarios

  • Evaluating migration strategies for application or base images

  • Advising on advanced use cases (multi-arch images, private APK repos, custom tagging, etc.

• Open Q&A

  • Answering questions about Chainguard Containers, best practices, or related security/operational topics

  • Providing guidance on where to find resources, documentation, or examples about Chainguard specific topics.

Additionally, based on the priorities identified in the Container Migration Roadmap, Chainguard’s Solutions Architect may deliver any other Chainguard recommended workshops during Office Hours, as agreed with the Customer. 

Libraries Jumpstart Scope

If Chainguard Libraries were purchased as part of the Purchased Offerings,, Chainguard will perform the foundational activities, office hours, and engagement activities set forth in this Jumpstart Brief during the Jumpstart Timeline (as defined below) to advise and support the Customer in its adoption of such Chainguard Libraries (“Libaries Jumpstart Scope”). 

In the event Customer seeks assistance or requests Chainguard Jumpstart to include services for Chainguard Libraries extraneous to the Jumpstart Scope, Customer will be required to purchase additional services under a new Order in furtherance thereof, subject to Chainguard’s current offerings as may be set forth in such Order. 

Phase 1: Engagement Foundation 

During the first phase of the engagement of Chainguard Jumpstart for Chainguard Libraries, a Chainguard Solutions Architect will conduct the following foundational activities to establish the engagement framework, assess the Customer’s environment, and produce a tailored Libraries Migration roadmap (“Libraries Migration Roadmap”) that will guide the remainder of the Libraries Jumpstart Scope.

Phase 2: Dedicated Professional Services Support 

Following the completion of engagement foundational activities, Chainguard’s Solutions Architect will provide the Customer with additional advisory support. Advisory support provides flexible access to Chainguard’s Solutions Architect for migration support, technical enablement, and strategic guidance tailored to the customer’s evolving needs. During this phase, the Solutions Architect and Customer team will work through the priorities identified in the Libraries Migration Roadmap, addressing specific challenges or workstreams, reviewing results, and capturing repeatable migration patterns into the roadmap.

Advisory support can be used for the following types of example activities:

• Additional Migration Support

  • Troubleshooting Chainguard Library  migration issues

  • Review build configurations for Chainguard Libraries best practices

• Open Q&A

  • Answering questions about Chainguard Libraries, best practices, or related security/operational topics

  • Providing guidance on where to find resources, documentation, or examples about Chainguard Library specific topics

Additionally, based on the priorities identified in the Libraries Migration Roadmap, Chainguard’s Solutions Architect may deliver any other Chainguard recommended workshops during Office Hours, as agreed with the Customer. 

2. Chainguard Jumpstart Timeline

The Chainguard Jumpstart for all applicable Chainguard Offerings under an Order will be delivered during a mutually-agreed upon consecutive weekly period for eight (8) weeks; herein, the “Jumpstart Timeline”) that must occur and be completed within the first twelve (12) months of the applicable Order’s subscription period (the “Jumpstart Term”). 

The Chainguard Jumpstart for all applicable Chainguard Offerings under an Order includes up to an aggregate amount of two (2) dedicated hours for each week of the Jumpstart Timeline, representing  the approximate weekly-average amount time that Chainguard’s solutions architect will spend performing the Chainguard Jumpstart (“Targeted Hours”), including both direct and indirect Customer work. For instance, if Customer asks questions that require Chainguard to conduct research before responding, the research time will count towards the Targeted Hours allocation. Notwithstanding anything to the contrary herein, Targeted Hours (i) may be applied over varying timeframes during the Jumpstart Timeline as the parties may jointly agree, (ii) are expressly intended as a guideline, as opposed to a contractual promise, term or commitment and (iii) do not apply to subsequent weeks of the Jumpstart Timeline on an accumulated or consolidated basis. 

Without limiting the foregoing, Chainguard will reasonably work with Customer in the event: (i) Customer needs more time than the Targeted Hours during a given week of the Jumpstart Timeline, and less the next, or (ii) Customer gives Chainguard prior written notice of its need to temporarily pause the Jumpstart Timeline during the Jumpstart Term.

Additional Terms 

1. Out-Of-Scope

Customer acknowledges and agrees that the scope of activities included in Chainguard Jumpstart is explicitly limited to this Jumpstart Brief, and that any other configurations, ongoing support, or consulting services, are outside the scope of Chainguard Jumpstart.  For the avoidance of doubt, Chainguard Jumpstart shall not include, involve or require any work to be performed by Chainguard staff on Customer’s virtual or physical environment. 

2. Project Team

No later than five (5) business days following the applicable Order Effective Date, Chainguard will staff team members having the skills and experience needed in furtherance of the activities comprising Chainguard Jumpstart. The resources assigned shall be experienced in deploying such activities, but for clarity are not dedicated full-time to Customer, and Chainguard reserves the right to replace, remove or add resources as it deems reasonably necessary. Should this occur, Chainguard will work to minimize any potential inconvenience to Customer.

3. Customer Responsibilities & Assumptions

Successful deployment of Chainguard Jumpstart is contingent on certain Customer responsibilities and assumptions set forth below. Notwithstanding anything to the contrary, Customer acknowledges and agrees that:

• Any materials shared by Chainguard that Chainguard makes available to similarly situated customers (by way of example only, training materials, Help Center articles, etc.) are for illustrative purposes only, and Customer is solely responsible for the use, performance, maintenance, and risks associated with such materials.

• All activities detailed in this Jumpstart Brief are provided remotely via videoconferencing or via Chainguard’s customer support portal and in English.

• Customer understands that Chainguard’s ability to perform the activities described in this Jumpstart Brief depends upon Customer’s timely cooperation and collaborative participation with Chainguard.

• Customer will ensure that the appropriate resources (including, without limitation, the necessary business stakeholders, subject matter experts, and/or IT personnel for functional requirements gathering and implementation) attend and participate in all meetings, working sessions, training, and testing.

• Customer is responsible for any organizational change management activities needed to support deployment of the activities comprising Chainguard Jumpstart.

• Customer is responsible for the performance of its employees and agents, including any contribution they make to Chainguard Jumpstart activities, and for the accuracy and completeness of all data, information, and materials provided by any of the foregoing to Chainguard.

• The activities performed by Chainguard in furtherance of Chainguard Jumpstart may include advice and recommendations from Chainguard, but Customer understands that all decisions in connection with the implementation of such advice and recommendations will be the responsibility of, and made solely by, Customer.

• A delay impacting Chainguard Jumpstart activities caused by any third-party vendor providing services or products to Customer will be considered Customer’s responsibility.

• Customer will obtain, at its own cost and expense, all third-party software, licenses, warranties, required hardware, and maintenance.

• Customer is responsible for overall project management, template rationalization, business process design, testing, end user training, change management, and any integration build not explicitly listed or defined in this Jumpstart Brief.

• Customer shall not provide Chainguard any personal data (or similarly regulated data) as part of the Chainguard Jumpstart activities provided under this Jumpstart Brief  other than the personal data that Chainguard collects in the ordinary course of business, as further detailed in its Privacy Notice (e.g., business contact information of Customer’s employees, users, etc.).

4. Chainguard Jumpstart Fee

The fee for Chainguard Jumpstart shall be as set forth in the Order. 

5. Order of Precedence

In the event of any conflict between the terms of this Jumpstart Brief, the Agreement, and the applicable Order, the following order of precedence shall govern: (i) first, this Jumpstart Brief (only with respect to the subject matter hereof); (ii) second, the Agreement; and (iii) third, the applicable Order (unless clearly specified as intended to modify the Agreement). Chainguard reserves the right to update this Jumpstart Brief  from time to time, but only to the extent that the update does not materially and adversely diminish the Customer’s rights as provided as of the date of the applicable Order.